GENERAL CONTRACTUAL CONDITIONS
1. General provisions
1.1 The General Terms and Conditions (hereinafter referred to as the GTC) summarise the contractual content on the basis of which Hotel Golden Palace Szálloda Üzemeltető Kft. - Hotel Golden Palace **** (hereinafter referred to as the Service Provider) has unilaterally determined in advance, without the involvement of the other party, for the purpose of concluding several contracts, which have not been individually negotiated by the parties.
1.2. Service provider details:
Hotel Golden Palace Hotel Building and Operating Limited Liability Company:
- Abbreviated name: Hotel Golden Palace Kft.
- Company registration number: 13-09-231294
- Headquarters: H-2132, Göd, Kádár utca 49.
- Tax number: 32447529-2-13
- Statistical number: 32447529-5510-113-13
- The main activity: 5510 Szállodai szolgáltatás
- Bank account number: 11734004-26009456 (OTP Bank Nyrt)
- E-mail: info@hotelgoldenpalace.hu
- Web site: https://www.hotelhotelgoldenpalace.hu/
- Phone number: +36(27)741-668
1.3.Personnel and scope of services
These General Terms and Conditions (hereinafter referred to as "GTC") apply to the accommodation, restaurant and other accommodation and event services of the Hotel operated by the Service Provider, to all natural or legal persons, organisations without legal personality, budgetary bodies, local authorities (hereinafter referred to as "local authorities") using any of these Services: (hereinafter referred to as "Guest"), any third party ordering any of the Services for, on behalf of and at the expense of the Guest (hereinafter referred to as "Authorised Party") and any natural or legal person ordering any of these services for, on behalf of and at the expense of the Guest (hereinafter referred to as "Intermediary") (the Guest and the Intermediary together hereinafter referred to as "Customer").
These GTC shall also apply to the supply and services (such as the hiring of audiovisual equipment, etc.) in connection with the organised events carried out by the Supplier.
1.4 These GTC are effective from 28 February 2024. Individual terms and conditions do not form part of these GTC, but do not exclude the conclusion of separate, special agreements with business customers, tour operators, travel agents.
1.5 Unilateral amendment The Service Provider shall be entitled to unilaterally amend these GTC at any time, but shall publish on its Website the changes to the GTC and the current GTC consolidated with the changes at least 8 days before the planned entry into force of the amendment. The Service Provider's notification obligation under this clause shall apply only if the provision of services under an individual contract already concluded, in force and to be performed, is carried out, in whole or in part, after the entry into force of the amendment to the GTC. The Customer shall be entitled to terminate the concluded individual contract with immediate effect within 5 days of the direct notification under this clause by means of a unilateral written declaration sent to the Service Provider, if the Service Provider's material obligations are affected and the Customer is adversely affected. If the Customer fails to exercise its right of termination with immediate effect in accordance with this clause or fails to do so within the time limit, the amended GTC, consolidated with the amendments, shall be deemed to have been accepted by the Customer.
1.6.The Service Provider shall not be subject to any code of conduct and the language of the contract shall be Hungarian.
2. Contracting parties
2.1. If the order for the services is placed by the Guest directly with the Service Provider, the Guest shall be the Contracting Party. The Service Provider and the Guest together, provided that the conditions are fulfilled, become contracting parties (hereinafter referred to as Parties).
2.2 If the order for the Services is placed by a third party (hereinafter referred to as the "Intermediary") on behalf of the Guest with the Service Provider, the terms of cooperation shall be governed by an agreement between the Service Provider and the Intermediary. In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest. 6:63 (5), so that the practice of their previous business relationship and the business customs do not become part of the individual agreement.
3. Method and conditions for ordering the service
3.1. The oral or written offer shall be made on the basis of available capacity at the time of the request for an offer. The Service Provider shall confirm the room type still available for reservation upon the Guest's written order (by email or via the Service Provider's website or on the spot, in person and in writing). If the Service Provider provides a conditional reservation of the verbal or written offer and no specific order is received by the deadline indicated in the Service Provider's offer, the Service Provider's obligation to make an offer shall cease.
3.2 The Contract shall be deemed to have been concluded upon confirmation in writing (email) by the Service Provider of the Guest's written reservation (email or via the Service Provider's website), with the content of the confirmation and the Contract concluded in writing.
3.3. Verbal reservation, agreement, modification or oral confirmation of the same by the Service Provider shall not constitute a contract. The Service Provider excludes the acceptance of its offer by the Customer with a different content. If the Customer sends an order to the Service Provider with a content that does not correspond to the offer, the Parties shall interpret this as the Customer having requested a new offer and the Service Provider shall be free to decide on the terms of the new offer.
3.4 The Contract for the use of the Accommodation Service shall be for a fixed term.
3.5 If the Guest permanently leaves the room or event venue before the expiry of the fixed period, the Service Provider shall be entitled to claim the full price of the services stipulated in the Contract and the price of the Services used by the Guest until the time of departure. The Service Provider is entitled to resell the room or event space vacated before the expiry date.
3.6 The extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may request reimbursement of the service already provided.
3.7.The use of the accommodation service is subject to the Guest's proof of identity in accordance with the law (Government Decree 235/2019 (X.15.) on the state tasks of the development of tourist areas) before the room is occupied. No one may stay in the hotel without prior notification, and the registration form must be filled in.
3.8 Any amendment and/or addition to the Contract requires a written request from the Guest and written confirmation from the Service Provider.
3.9 The Service Provider is entitled to subcontract the provision of certain of its services and to provide services in this way. In particular for TV, telephone, internet and certain massage services, the Service Provider shall provide an intermediary service.
4. Start and end of stay /check-in; check-out/
4.1 The Guest has the right to occupy the hotel room from 15.00 on the agreed day.
4.2 The Service Provider may cancel the contract if the Guest fails to arrive by 18.00 on the agreed day, unless a later arrival time has been agreed.
4.3 If the Guest has paid a deposit, the room(s) will remain booked until 6.00 p.m. on the day of arrival.
4.4 The Guest must vacate the room(s) by 10.00 a.m. on the day of departure.
4.5 The Service Provider shall provide the possibility of late departure for a fee, depending on the occupancy of the hotel. If the Guest wishes to make use of this service, please note that the hotel will confirm this no earlier than 24 hours before departure.
4.6 Subject to the hotel being full, the Service Provider will provide early booking from 12.00 noon, free of charge. If you wish to make use of this service, please note that the hotel will confirm this no earlier than 12 hours prior to arrival.
4.7 If the Guest has not vacated the room by 12.00 noon on the day indicated as the day of departure at check-in and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider is entitled to charge a room extension surcharge, which surcharge will be in accordance with the Service Provider's pricing strategy.
4.8 If the Guest fails to vacate the room by 12.00 noon on the day indicated as the day of departure at the time of check-in and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider shall be entitled to vacate the room and at the same time the Service Provider's obligation to provide the service shall cease.
5. Prices
5.1 The Supplier applies a dynamic pricing strategy, which means that the price of the accommodation service is adjusted to the demand for it. Room prices may vary depending on availability and the time remaining until arrival. Price lists for other services are posted in the relevant hotel section.
5.2 The Service Provider may change its advertised prices without prior notice (for example: package prices or other discounts). If the Guest has booked accommodation and this has been confirmed in writing by the Service Provider, the Service Provider may no longer change this accommodation price.
5.3 When communicating the prices, the Service Provider shall indicate the rate of the tax content of the prices (VAT, IFA) applicable at the time of the offer, as regulated by law. The published prices include VAT as provided by law, but do not include tourist tax, which is payable on the spot. The Service Provider shall pass on to the Contracting Party using the service any additional charges resulting from changes to the tax legislation in force (VAT, IFA), subject to notification.
5.4. The Service Provider and the Guest agree that the date of performance of the service provided (VAT Act. 55 (1)) shall be the last day of the service actually used by the Guest.
6. Offers, discounts
6.1 Current offers and discounts are published on the hotel website. Advertised discounts always apply to individual bookings.
6.2 The advertised discounts cannot be combined with any other discounts, cannot be converted into cash and can be extended and withdrawn unilaterally by the Service Provider.
6.3 In the case of reservations of products subject to special conditions, group bookings or events, the Service Provider shall establish terms and conditions laid down in an individual contract.
7. Discounts for children
7.1 For children sharing a room with their parents, the hotel offers a discount of between 50-100%, depending on the price offer for the chosen period and the age of the child.
7.2 Extra beds are only available in certain room types.
7.3. Extra beds must be agreed with the service provider in advance, at the time of booking. The size of the extra bed is 90 x 200 cm
8. General cancellation and amendment conditions for groups and individuals
8.1 General cancellation and amendment conditions:
Cancellation or modification of the ordered service is only possible in writing, the modification is valid only upon written confirmation by the Service Provider. If the Contracting Party using the service has secured the use of the accommodation services by paying an advance and does not arrive on the day of arrival (no written cancellation is received), the Service Provider will claim the full amount of the advance paid, as specified in the Contract, as a penalty. In this case, the accommodation shall be reserved for the Contracting Party using the service until 18.00 on the day of arrival, after which the Service Provider's obligation to provide the service shall cease. If the Contracting Party has not secured the use of the accommodation services by means of an advance payment, credit card/bank card guarantee or other means provided for in the Contract, the Service Provider's obligation to provide the service shall cease at 10:00 a.m. on the day following the day on which the advance payment is due.
8.2 Cancellation conditions and amendments for individuals
Bookings can be cancelled up to 61 days before the arrival date, with a written declaration, without penalty. The Customer shall also be liable to pay the cancellation fee (cancellation penalty) set out in the Specific Contract, which is linked to the date and extent of the cancellation. The Customer may cancel the service free of charge up to 61 days before arrival. In the event of cancellation, the Customer shall pay a penalty as follows: for cancellations within 30-60 days before the date of arrival, the penalty shall be 25 % of the room rate and half board ordered, for cancellations within 15-29 days before the date of arrival, the penalty shall be 50 % of the room rate, half board, meals ordered for cancellations within 8-14 days before the date of arrival, the penalty shall be 65 % of the room rate, half board, meals ordered for cancellations within 2-7 days before the date of arrival, the penalty shall be 75 % of the room rate, half board, meals, programme ordered for cancellations within 2-7 days before the date of arrival; in the event of cancellation on the day before the date of arrival, the penalty shall be 90 % of the room rate, half board, meal or programme ordered; in the event of cancellation or no cancellation on the day of arrival, 100% of the room rate, half board (or food and drink) ordered shall be payable as a cancellation fee.
8.3 Cancellation conditions and amendments for groups:
The services ordered may be cancelled as follows:
If the Customer cancels the ordered service after the conclusion of the contract, the Customer shall pay to the Service Provider 30% of the contractual value of all ordered services (accommodation, rent, meals, package etc.) by way of cancellation penalty within 5 days of the date of the cancellation.
If the Customer cancels the date of the event ordered or, in the case of accommodation reservations, between the 4th and the 13th day prior to arrival, the Customer shall pay the Service Provider 90 % of the contractual value of all services ordered (accommodation, rental, meals, drinks package, etc.) within 5 days of the date of cancellation.
If the Customer cancels the date of the ordered event or, in case of accommodation reservation, between the 1st and the 3rd day prior to the arrival, the Customer shall pay 100% of the contractual value of all ordered services (accommodation, rental, meals, drinks, etc.) within 5 days of the cancellation notification.
If the Customer cancels the ordered service, the amount paid as an advance shall be set off by the Parties against the amount of the penalty, and the Customer shall pay the excess of the amount of the penalty over the amount paid as an advance within 5 days of the notification of cancellation.
The Customer has determined the subject (services) and the date of the order under this contract before signing this contract with due diligence, taking into account the possibilities arising in his interest, so in the event of cancellation by the Customer, it shall not be considered force majeure if he cancels the service due to lack of interest, business reasons, organizational difficulties, lack of interest. The Parties have taken into account when determining the amount of the cancellation penalty that the reason for the banded increase of the penalty is that, as the date of the booked event or accommodation approaches, the Service Provider has a minimal possibility to sell other events, accommodation, etc. for the date of the cancelled service. Reservations of more than 8 rooms or 15 full price paying persons are considered as group bookings and are subject to specific cancellation conditions.
9. Refusal to perform the contract, termination of the service obligation
9.1 In the following cases, the Service Provider is entitled to terminate the Accommodation Service Agreement in writing with immediate effect, and thus refuse to provide the services, within two working days of becoming aware of the circumstances listed, if:
a.) the Customer fails to pay the deposit or other security within the time limit set by the Service Provider.
b.) the Guest fails to use the room or any of the Hotel's facilities as intended or intentionally causes damage;
c.) the Guest intentionally or through gross negligence violates the Hotel's security, fire safety and other regulations, behaves in a disreputable, rude, threatening, disturbing or immoral manner towards Hotel employees or other Guests, or engages in other unacceptable behaviour, or is under the influence of alcohol or drugs, or suffers from a communicable disease;
d.) the Customer has been the subject of proceedings for bankruptcy, liquidation, winding-up, compulsory winding-up or any other proceedings for the winding-up of the Customer;
e.) force majeure or other external and irresponsible reasons beyond the control of the Hotel/Service Provider make it impossible to perform the contract.
f.) the Guest fails to vacate the room by 12.00 noon on the day indicated at check-in as the day of departure and the Service Provider has not agreed to an extension of the stay in advance.
10. Method of payment, guarantee
10.1 The price of the ordered services can be paid on the spot in cash (in HUF, Euro), by the credit card indicated as accepted by the Service Provider, by SZÉP card.
10.2 In the case of bank transfer, unless otherwise agreed with the Service Provider, the Guest shall transfer the amount of the ordered services to the hotel's bank account before the date of arrival, in such a way that the amount is credited to the hotel's bank account by the date of arrival or the Guest confirms the transfer with an irrevocable statement issued by the account-keeping financial institution confirming the transfer.
10.3 Individual reservations can be guaranteed by providing credit card details or by paying in advance. 10.4 Other methods of payment on the spot:OTP, MKB, K&H Széchenyi Pihenőkártya, vouchers issued by the hotel and/or its contracted partner.
11. Accommodation guarantee
11.1 If the Service Provider's hotel is unable to provide the services provided for in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider shall be obliged to provide accommodation for the Guest without delay.
11.2 In the case stipulated in clause 11.1, the Service Provider is obliged to provide/offer the services stipulated in the Contract at the price confirmed therein for the period stipulated therein or until the hindrance ceases. All additional costs of providing the alternative accommodation shall be borne by the Service Provider.
11.3 If the Service Provider fully complies with these obligations, or if the Guest has accepted the substitute accommodation offered to him/her, the Contracting Party may not claim any subsequent compensation.
12. Gift vouchers
Vouchers issued by the Service Provider and/or its contractual partner:
- Gift vouchers ordered in writing and paid 100% in advance will be invoiced and issued upon receipt of the amount.
- The Guest has the option to request delivery by post and electronic delivery, however the Hotel is not responsible for the delivery of gift vouchers sent by post.
- The amount paid will be invoiced in advance and the final invoice will be issued when the voucher is used. * The gift voucher cannot be combined with other discounts or used during the excluded periods, even if a surcharge is paid.
- The voucher cannot be redeemed or exchanged for cash, neither for the Service Provider nor for third parties.
- The gift voucher is not transferable for consideration, resale or secondary sale (including sale at auction).
- The voucher shall expire after the redemption period, unless extended by the Service Provider by unilateral declaration.
13. Free and paid services
The services provided by the Hotel are at the Guest's own risk, according to the terms and conditions announced by the Hotel. The wellness area and the sauna area are available to our guests during opening hours without any restrictions. The wellness area offers therapeutic and wellness services. You can also make an appointment for treatments at the Spa Reception. The cancellation of booked services is possible according to the cancellation terms and conditions, after which the Service Provider may charge a cancellation fee.
14. Guest's rights
14.1 By concluding the accommodation service contract, the Guest is entitled to the normal use of the hotel room, rented rooms and facilities provided for the use of the Guests without any special conditions and to the normal service during the opening hours as stated in the contract.
14.2 The Guest may lodge a complaint regarding the performance of the services provided by the Supplier during the stay at the accommodation. The Service Provider undertakes to deal with any complaints submitted to it (or recorded by it) during this period. The Service Provider will deal with any complaints individually.
How to make a complaint:
- A record taken by the Service Provider on the spot,
- sent to info@hotelgoldenpalace.hu
- by post to H-2132, Göd, Kádár utca 49.
14.3. Purpose of the Complaints Policy The hotel has developed the following policy in order to better meet the needs of its guests and to manage their complaints efficiently.
14.4 Principles of the Complaints Policy The hotel's priority is to ensure that its guests are always satisfied with the service it provides. For this reason, their complaints must be investigated impartially and fully, and the results must be taken into account when improving the service. The complainant should be provided with a response detailing the outcome of the full investigation of the complaint, the proposed resolution and the measures to be taken to resolve it.
14.5 Scope of the Complaints Handling Policy All staff are required to be familiar with the Complaints Handling Policy and are personally responsible for compliance with it. The scope of the policy covers all complaint handling activities related to the reporting of complaints.
14.6 Definition of Complaint and Complainant A complaint is any objection to the Hotel's services for which the complainant clearly and explicitly requests the Hotel's intervention. The complainant may be any person who has used the services of the Hotel.
14.7 How to report a complaint and the time limit for a response: verbal complaints can be made to the hotel manager on duty or to the hotel manager. In the event of an incident or circumstance which the guest perceives as a negative experience and feels the need to report it, staff should be asked to call the manager on duty. They have the authority to give the guest a formal response to the complaint heard, to compensate the guest if necessary and to take appropriate countermeasures or make suggestions. It is important for the guest to report the circumstances that have led to the complaint to the hotel manager as soon as possible after the complaint has been made. Verbal complaints will be resolved immediately if possible and, if this is not possible, a record will be made. The minutes shall be drawn up taking into account the provisions of the Regulation 49/2003 of the Council of Ministers, which is attached as Annex I to these Regulations. The minutes shall be finalised, if possible with the agreement of the complainant, and a copy shall be given to the complainant. If a record is made, the complaint shall be decided within 30 days of the oral report and the Complainant shall be informed accordingly. Written complaints can be made by e-mail to info@hotelgoldenpalace.hu. If the complaint requires a detailed and lengthy investigation, the hotel undertakes to close the complaint within two weeks. Written complaints can also be made by writing in the hotel's guestbook.
14.8 Complaint registration: all complaints, which by their nature have a documented background, shall be collected electronically in a folder created for this purpose on a shared drive of the computer network. Paper records shall be digitised and stored as described above. The paper version shall be collected in a dedicated binder. This should be permanently available in the Back Office
14.9. Investigation of the complaint The investigation of the complaint shall take into account all relevant circumstances. The language of complaint handling is Hungarian, or English for foreign guests. If the guest does not speak either language, the complaint will be recorded in English. The staff/employees concerned shall not be involved in the decision making process regarding the handling of the complaint.
14.10. Informing the complaining guest of the outcome of the investigation Written information on the outcome of the investigation and the relevant decision, with a clear statement of reasons, shall be sent to the guest. If the decision has a legal basis, the information shall include the substantive provision of the law and the place where the law is applicable. If the complaint is rejected or if the statutory time limit of 30 days for responding to the complaint has elapsed without result, the guest may refer the complaint to the bodies or authorities indicated in the rules. Pest County Government Office Consumer Protection Department If the Complainant is a consumer, he/she may also lodge a complaint with the County Conciliation Board of his/her place of residence. A list of these bodies is available at the following link: the Conciliation Board of the Pest County Chamber of Commerce and Industry
14.11. Data processing
Pursuant to Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information, the Hotel processes the following data:
- Name of the complainant
- Address and registered office of the complainant
- Complainant's email address, telephone number
- Description of the complaint,
- any data that the Complainant brings to the attention of the Hotel in order to investigate the complaint
15. Obligations of the Guest
15.1 Payment of the agreed fee: due by the deadline specified in the confirmation or at the end of the accommodation contract.
15.2 In the event that the Guests, with the prior written consent of the Service Provider, bring food or beverages into the Hotel and consume them in public areas, the Service Provider is entitled to charge a fee for them (in the case of so-called "corkage" drinks). It is prohibited for Hotel Guests to take food/drinks out of the catering industry units of the Hotel. Catering for special dietary requirements may be arranged in advance at an additional charge.
15.3 The Service Provider's consent must be obtained prior to the installation of any electrical appliances brought into the accommodation by the Guests that are not part of their normal travel necessities.
15.4 Parking and safe deposit box Guests may park their vehicles free of charge in the unguarded, camera-secured, fenced parking area in front of the hotel. The Service Provider shall not be liable for any damage caused to the vehicles and objects in the car park (including, but not limited to: break-in and theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena; damage caused by another vehicle using the car park). Traffic in the Service Provider's car park and in the area of access to the Service Provider's car park shall be governed by the Highway Code. If a safe is required, the Guest must sign the so-called Declaration of Safe Use.
15.5. Garbage must be placed in the garbage bins located in the hotel premises or in the rooms. It is forbidden to move furniture or movables from the room or the building.
15.6. Guests may use the tools and equipment on the hotel premises only at their own risk and in accordance with the posted instructions for use/operation.
15.7 Pursuant to the implementation of Act XLII of 1999 on the Protection of Non-Smokers and Certain Rules for the Consumption and Distribution of Tobacco Products, smoking is prohibited in the enclosed areas (including guest rooms) and public areas of the hotel. The hotel has posted signs in the areas required by the law, calling attention to the obligation to comply with the said legislation. Hotel employees are entitled to warn guests and any other person on the hotel premises to comply with the law and to cease any unlawful behaviour. Guests and any other person on the hotel premises are obliged to comply with the law and to comply with any such warning. If the hotel operator is fined by the competent authority under the said legislation for the unlawful conduct of any guest or other person on the hotel premises, the operator reserves the right to charge the amount of the fine to the person who has committed the unlawful conduct or to demand payment of the fine. If the guest can be proven to have violated the obligations set out in the above legislation, he/she shall pay the hotel operator the penalty fee established, which the hotel operator shall be entitled to debit to the guest's room account and which the guest shall pay upon departure.
15.8 In case of fire, the reception and the hotel must be informed immediately.
15.9 Guests sharing the use of the rooms and the equipment and furnishings of the Hotel are jointly and severally liable for any damage caused by improper use.
15.10. The written consent of the Hotel and the obtaining of official permits by the Guests shall be required for fireworks and other activities requiring a permit. The use of any pyrotechnic device without the written permission of the Service Provider is strictly prohibited.
15.11. The Guest shall ensure that any child under the age of 14 who is under the responsibility of the Guest is only under the supervision of an adult in the Hotel of the Service Provider, and the parent shall be fully liable for any damage caused by the child. The Service Provider shall not provide supervision for the child in the Playhouse of the Hotel, and the parent shall not leave the child unattended in the Playhouse. The Guest shall be liable for any damage suffered by the Service Provider due to the fault of the Guest, the Guest's companion or any other person under the Guest's responsibility.
15.12. The Guest must report any damage suffered by him/her to the Hotel immediately and provide the Hotel with all the necessary information required to clarify the circumstances of the damage, possibly for the purpose of a police report/police procedure. 15.13 The Guests expressly acknowledge that the Hotel operates a closed-circuit camera system in the common areas of the Hotel (excluding dressing rooms and restrooms) for property protection purposes, including the car park and the external areas directly adjacent to the Hotel, the recordings of which are recorded, stored and deleted in accordance with the applicable legal requirements.
16. Rights of the Service Provider
16.1 If the Guest does not fulfil his/her obligation to pay the fees for the services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the Guest's personal property that is located in the hotel to secure his/her claims. 16.2.The reception desk, which is in permanent charge of the complex, is entitled to check the Guests entering and leaving the complex and to establish their identity.
17. Security of data processing
The Service Provider attaches great importance to the protection of personal data in its activities. In all cases, the Service Provider shall process the personal data provided to it in compliance with the applicable legislation, shall ensure their security, shall take the technical and organisational measures and shall establish the procedural rules necessary to comply with the applicable legislation. In the course of the Service Provider's activities, the Service Provider shall process the data of the Guests in accordance with the applicable legislation, the detailed rules of which are set out in the Privacy Policy.https://hotelgoldenpalace.hu/adatvedelmi-tajekoztato
18. Liability of the Service Provider for damages
18.1 The Hotel shall be liable for damage to property which the Guest has deposited in the Hotel or in the place usually designated for this purpose or in his room, or which he has handed over to an employee of the Hotel whom he may have considered entitled to receive his property. The hotel is liable to pay compensation up to a maximum of 50 times the daily room rate.
18.2 The Service Provider shall not be liable for damage caused by a cause beyond the control of the Service Provider's employees and Guests or caused by the Guest himself.
18.3 The Service Provider may designate rooms in the hotel premises where the Guest is not allowed to enter. The Service Provider shall not be liable for any damage or injury caused to the Guest in such places.
18.4 The Hotel hereby specifically informs the Guests that the Service Provider shall be liable for valuables, securities and cash only if the items have been expressly accepted for safekeeping. The Guest expressly accepts these General Terms and Conditions after having been informed of them.
18.5 Furthermore, the Service Provider is not liable for damages resulting from improper use.
18.6 The Service Provider shall not be liable for damages in the event that the use of the hotel's wellness area or sports facilities is restricted or not permitted during the period of maintenance ordered to comply with extraordinary or sanitary regulations.
19. Vis maior
19.1 Any cause or circumstance (for example: war, fire, flood, adverse weather, power failure, strike) over which either party has no control (force majeure) shall relieve either party from performance of its obligations under the Contract for so long as such cause or circumstance exists. Sickness of the Guest or a relative of the Guest shall not constitute force majeure.
20. Place of performance and applicable law in the relationship between the parties, competent court
20.1 The place of performance is the place where the Hotel is located (3580 Tiszaújváros, Teleki Blanka u. 4.).
20.2 Any disputes arising out of the accommodation contract shall be submitted to the competent court having jurisdiction over the Service Provider.22.3 The legal relationship between the Service Provider and the Guest shall be governed by Hungarian law.
21. Final provisions
21.1 By entering into the Accommodation Service Agreement, you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them. By accepting these GTC, you further declare that the Service Provider has made it possible for you to become acquainted with the contents of the GTC prior to the conclusion of the contract and that you have been specifically informed of any general terms and conditions that differ substantially from the law or from normal contractual practice and that you have expressly accepted them following this specific information. These Terms and Conditions are available on the hotel's website, in the order confirmation and on display at the reception desk of the hotel.